Frequently Asked Questions

Withdrawal without explanation

We value our clients, which is why we have devised a safe and convenient procedure in the event that you decide to cancel the purchase contract.

As a result, we would like to tell you that, in accordance with Legislative Decree 206/2005 (Consumer Code), the Customer has the right to withdraw from a contract without giving any reason within 14 days of the acquisition of the products.

However, if feasible, the Client is urged to specify the cause in order for us to improve the quality of our services.

Important:

Goods that cannot be returned due to health or hygiene concerns and have been opened by the customer are exempt from the right of return (for example, opened products or other goods that come into direct touch with the consumer),

with the skin), as specified in art. 16 lit. and DIRECTIVE 2011/83 / EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of October 25, 2011.

To exercise your right of withdrawal, simply notify us of your intention to withdraw from the contract within the specified time frame, and your request will be reviewed and you will be informed of the shop’s decision. Please send your request to hairbygloriaa@yahoo.com or phone us at via WhatsApp – +393512401833.

The products are returned via courier, which allows the store to track the delivery until it is received.)

The Customer shall be held liable for any decline in product value as a result of their handling.

Other than that, they must become acquainted with the nature, features, and functionality of the product.

Return the goods in its original, undamaged packing. If the box in which the products were shipped is not maintained, any other simple box suited for this purpose can be utilised.

Reimbursement

You can contact us to begin the refund procedure after delivering the package to the Courier in accordance with all of the aforementioned criteria and receiving evidence of shipment. The money must be refunded within 14 working days, as stated by the regulations.

The return mechanism is determined by the payment method selected by the Customer.

If payment is made through an online payment platform, the refund will be paid immediately to the Customer’s account.

In the case of cash on delivery, it will be necessary to supply the bank details, namely IBAN (27 characters) and SWIFT code, in order for the money to be returned to the account.

Other Frequently Asked Questions

We understand that finding the proper colour from a computer screen can be challenging, so we are pleased to swap your unopened HAIRBYGLORIAA hair extension for a set of the correct colour within fourteen (14) days after receiving your order.

We only return things that have not been opened, worn, or tampered with for sanitary reasons.

Using human hair extensions is a clean practise. For the protection of all of our customers, we DO NOT ALLOW opened products to be returned since we take matters of hygiene and public safety seriously.

We are not alone in this; other providers of hair extensions also prohibit returns of items that have been opened.

You must first contact us at (hairbygloriaa) within the fourteen (14) day return period. All HAIRBYGLORIAA Hair Extensions must be returned unopened in the original packaging and must not be disfigured in any manner, otherwise an exchange will not be provided. All exchanges must include a copy of your invoice.

We will then send you our return address and instructions,  where the swapped item will be evaluated to see if you are eligible for an exchange. Opened items will not be exchanged.

Wigs are considered hygienic products and can spread lice and dandruff from one head to another, so they cannot be returned and cannot be sold to another consumer.

You may contact us by e-mail at hairbygloriaa@yahoo.com and we will reply to you within 24 hours.
  • The item wasn't the same with the item ordered.
  • If the item is damaged on arrival.
  •  Virgin Hair --- Full cuticle alignment, colour bleaching, lasting 1 - 3 years
  • Raw Hair --- Curticle is intact, healthy, and processed, making any colour possible. It is also easy to maintain and lasts for 10 years.
  • Baby Hair --- Curticle is intact, healthy, and processed, making any colour possible. It is also easy to maintain and lasts for 10 years.
    They are highly silky and come from children donors.
  • Hair Blend --- Blend fibre that cannot be beached. Heat resistant and easy to care for. Lasts 6 to 12 months.
  • Braided Hair --- Depending on the client's preferences, ventilate using 100% human hair or synthetic hair. Twists are 100% synthetic and can be adjusted in style. It cannot be bleached and is easy to care for, lasting 2 to 3 years.

It is made of human, virgin, and synthetic hair. The decision is certainly yours, and it is also determined by the size of your wallet.
  • The first step is to take a measurement of your natural hair. This will assist you in determining how much length and volume to add.
  • Take into account your hair type: If you have fine or thin hair, you should choose a lightweight extension that will not weigh your hair down.
  • Consider your budget: Hair extensions can cost anything from a few hundred dollars to thousands of dollars. Setting a budget before you begin shopping will help you avoid overspending.
  • Consider your way of life: If you live an active and hectic lifestyle, you will need to select a type of extension that is easy to care for and maintain.
  • Selecting the Correct Hair Extensions: Not all hair extensions are created equal. It is critical to select the appropriate type of hair extensions for your hair type and lifestyle.
  • Hire a professional to install your hair extensions: A professional will be able to properly install your hair extensions and advise you on the best type of extensions for your hair type.
  • Follow the following care instructions: Your hair extension stylist will provide you with precise hair extension maintenance guidelines. Make sure to carefully follow these recommendations to guarantee that your hair extensions last as long as possible.

You can contact our customer support department via email or phone. Our contact information is hairbygloriaa@yahoo.com and via WhatsApp - +393512401833. We're here to help if you have any queries about our bags or your order.
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