Withdrawal without explanation
We value our clients, which is why we have devised a safe and convenient procedure in the event that you decide to cancel the purchase contract.
As a result, we would like to tell you that, in accordance with Legislative Decree 206/2005 (Consumer Code), the Customer has the right to withdraw from a contract without giving any reason within 14 days of the acquisition of the products.
However, if feasible, the Client is urged to specify the cause in order for us to improve the quality of our services.
Important:
Goods that cannot be returned due to health or hygiene concerns and have been opened by the customer are exempt from the right of return (for example, opened products or other goods that come into direct touch with the consumer),
with the skin), as specified in art. 16 lit. and DIRECTIVE 2011/83 / EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of October 25, 2011.
To exercise your right of withdrawal, simply notify us of your intention to withdraw from the contract within the specified time frame, and your request will be reviewed and you will be informed of the shop’s decision. Please send your request to hairbygloriaa@yahoo.com or phone us at via WhatsApp – +393512401833.
The products are returned via courier, which allows the store to track the delivery until it is received.)
The Customer shall be held liable for any decline in product value as a result of their handling.
Other than that, they must become acquainted with the nature, features, and functionality of the product.
Return the goods in its original, undamaged packing. If the box in which the products were shipped is not maintained, any other simple box suited for this purpose can be utilised.
Reimbursement
You can contact us to begin the refund procedure after delivering the package to the Courier in accordance with all of the aforementioned criteria and receiving evidence of shipment. The money must be refunded within 14 working days, as stated by the regulations.
The return mechanism is determined by the payment method selected by the Customer.
If payment is made through an online payment platform, the refund will be paid immediately to the Customer’s account.
In the case of cash on delivery, it will be necessary to supply the bank details, namely IBAN (27 characters) and SWIFT code, in order for the money to be returned to the account.