Delivery/Return Policy

Delivery Policy: 

Within Italy, delivery costs are a flat rate of 10 euros; outside of Italy, they are 20 euros.

We guarantee secure delivery to all clients quickly and effectively!

  •  From the date of shipment, delivery takes 3–4 working days;
  • Orders ordered before 2 PM will be shipped the same business day;
  • Orders ordered after 2 PM will be dispatched the following business day;
  • Delivery days are Monday through Friday.

Policy for Returns/Refunds

Since wigs are hygienic products, we accept returns and exchanges within 14 days of the order being delivered.

Returns and exchanges are accepted based on the following criteria:

  •  The item sent differs from the item requested.
  • When an item is delivered damaged
  • Additionally, if the item needs to be returned, kindly keep in mind that the packaging must be undamaged and the frontal or closure lace must not have been tampered with. Please take note that when an item is not returned to us for examination, we are unable to issue a refund to the consumer.

Note that we do not accept return base on:

  •  I can’t style wig well.
  • I don’t like the style or how it look on me (This is why we add as many photos of a product on the product page and we crave your indulgence to check photos properly before placing order).

These reasons are not accepted as customers must have tried wig on their head and can’t be given to another customer, cause wigs are part of hygienic product and can transfer lices and dandruff from one head to another.

Also note that return shipping fee will be paid by customer and if refund/return that do not fall to this company policy but the customer still decide to return wig to company, a Customer will receive a refund, however the initial shipping and processing fee will be subtracted by 30 euros.

When a package is returned by the shipping company because the customer provided a wrong address or could not be reached to pick it up, the box is kept in the courier store and the customer declines to pick it up.

The entire shipping and processing cost (10 euros for customers in Italy and 20 euros for customers in Europe and 30 euros for the rest of the world) will be subtracted from the order total, and the remaining sum will be returned to the customer.

We will be pleased if all requirements are met.

If the customer’s wig is too small or large, we will be happy to accept its return right away, and the proper size will be shipped back to the customer as soon as possible.

Issues and damages

Please check your order when it arrives and let us know right away if anything is broken, damaged, or defective so we can look into it and make it right. 

Feel free to contact if you have any claims – +393297688194

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